Delivery Lead

Delivery Lead- Operational Excellence

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Office Locations: Manchester, Liverpool, Leeds, Bolton, Southport, Newcastle, Reading, Birmingham, Northampton, Cambridge, Derby, Oxford and Nottingham.

Hybrid working: We offer a flexible hybrid working model, combining home working with time spent collaborating and socialising in our modern offices.

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This role can be based from any of our UK offices. However, due to team collaboration requirements, you’ll be expected to attend our Manchester office approximately 1–2 days per month.

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We recognise that flexibility means different things to different people. We’re open to discussing flexible working options, including adjusted hours or a four-day working pattern, where these can be accommodated alongside business needs.

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Fletchers Group have a fantastic opportunity to join our growing Team.

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Are you a proven change leader who thrives on turning ambitious goals into tangible results? At Fletchers Group, our Operational Excellence team exists to help our brilliant lawyers and business teams do even more of what they do best. We’re looking for an experienced Delivery Lead to take ownership of complex improvement programmes, leading cross-functional teams to deliver meaningful, measurable change across the business.

This is a highly influential role where you’ll combine strategic thinking, analytical rigour and exceptional stakeholder management to drive operational improvements that make a real difference to our people, our clients and our performance. You’ll be trusted to lead multiple workstreams, develop talented specialists, and bring clarity and momentum to business-critical initiatives. If you enjoy solving complex problems, building strong relationships and seeing projects through from concept to successful delivery, we’d love to hear from you.

With a genuinely flexible hybrid approach and opportunities to work across our UK office network, this is your chance to join a forward-thinking organisation where Operational Excellence sits at the heart of our continued growth and success.

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In return Fletchers offers:

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• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5^th, 7^th, and 9^th full year of employment
• Pension scheme with NI-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awards​ for winning nominees
• A genuinely supportive and friendly culture
• Ongoing training and professional development opportunities

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Main Responsibilities:

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• ​ Improvement leadership – own and deliver an improvement plan comprising multiple workstreams; translate high-level goals into a coherent plan with clear ownership, milestones and interdependencies
• Stakeholder management – hold senior relationships across legal and enabling functions; understand the formal and informal context as well as the brief, and navigate both
• Analytical standard – set and hold the analytical bar across all improvement in your area; design analysis that is honest about its limitations, and review your team’s work before it goes upwards
• People development – line manage and champion the development of people assigned to your area (BAs, SMEs, other experts); give clear direction, regular feedback, and the kind of stretch that helps people grow
• Planning and foresight – plan 3 months ahead; anticipate risks, resource constraints and dependencies before they become problems; keep your manager informed on the things that matter
• Operational Excellence culture – set the tone; and build a supportive environment where everyone can achieve great things and have a great experience

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Essential Skills and Experience: 

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• ​ A track record of leading and delivering projects or change programmes end to end – with responsibility for scope, planning, delivery and outcomes; experience in professional services, a regulated environment or a firm with complex stakeholder dynamics is a strong plus
• Strong data literacy and analytical judgement – able to design rigorous analysis, spot a misleading metric, and hold the standard across a team’s output before it reaches a senior audience
• Able to work effectively with senior stakeholders, explain recommendations clearly, and challenge constructively when needed
• Self-directed and organised – can plan 3 months ahead, manage competing priorities across a project, and make progress independently between agreed check ins
• Experience managing or developing others – not necessarily a large team, but a genuine commitment to helping people do their best work
• Clear and confident communicator – able to translate complexity into plain language, and to write a concise update that a senior member of the Operational Excellence team can act on with minimal follow-up questions
• ​Degree-level education or equivalent professional experience, STEM subjects are preferred although candidates from other backgrounds who can show evidence of strong mathematical analytical capability are equally welcome

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Desirable Skills and Experience:

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• Genuine statistical intuition – and specifically, an understanding of how growth, time-lag and case maturity can distort performance metrics in ways that aren’t obvious from the data alone. We work in an environment where cases resolve over years, not weeks, and the ability to catch a misleading trend in your team’s analysis before it reaches a senior audience is something we value highly and test for at interview
• Experience in a law firm or other professional services environment

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​We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

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​About Fletchers Group

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Fletchers is a fast-growing, dynamic law firm specialising in personal injury and clinical negligence law, with outstanding rankings in both The Legal 500 and Chambers & Partners. Following several strategic acquisitions, we’ve evolved into the Fletchers Group, with ambitious plans for continued growth and innovation.

We aspire to be the best place to work in the legal sector.

Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance.

At Fletchers, we also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles and Partnership.

We seek out a broad range of challenging, high-quality legal work, enabling our people to build meaningful and progressive careers. And we don’t just talk about development — we invest in it, with a significant proportion of our colleagues working towards relevant qualifications at any given time.

We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance.

Join us and be part of a law firm that’s not only growing, but redefining what it means to work in legal services.

​Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, signed up to BITC’s Race at Work charter, and working towards Henpicked’s Menopause and Menstrual Friendly accreditations.

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