Our L&D team

Welcome to the Fletchers Learning and Development team

We believe in nurturing talent and fostering professional growth. Our Learning and Development Team is at the heart of this commitment, dedicated to equipping our team members with the skills and knowledge they need to excel in their careers. Comprised of experienced professionals, each member of our team brings a unique set of skills and expertise to the table, ensuring that our employees receive the highest quality training and support.

Explore the biographies of our team members below to learn more about the people who are instrumental in shaping the future of our Fletchers colleagues. At Fletchers Solicitors, we’re not just building careers; we’re empowering futures.

Support team

Zoe Holland

Chief Commercial Officer
Zoe Is our Chief Commercial Officer and is also leading our Learning & Development transformation project, part of which is to develop inspiring and effective leaders to drive business success and growth.

This includes the launch of an Executive Coaching Programme for high achieving senior female leaders in the business.

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Support team

Andrew Clark

Director of Legal Training
Andrew is a Partner and Director of Legal Training. He is responsible for overseeing the design and delivery of legal training across the group, as well as providing legal thought leadership. Andrew is qualified as both CILEx and as a solicitor and has more than 35 years’ experience in all areas of personal injury, including 20 years specialising in serious injury cases.

Andrew is a Partner and Director of Legal Training. He is responsible for overseeing the design and delivery of legal training across the group, as well as providing legal thought leadership. Andrew is qualified as both CILEx and as a solicitor and has more than 35 years’ experience in all.

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Support team

Lorna Bailey

Associate & Head of Learning and Development
Lorna leads the Learning and Development team to support, develop, and inspire individuals. Her role involves delivering engaging development programmes and diverse qualification opportunities across the Fletchers Group.

Joining Fletchers in 2009, Lorna has a background in personal injury law and was Head of Fast Track for several years. Lorna has a passion for teaching and development and has a particular interest in ensuring there are inclusive, accessible career paths for all. These include leadership development programmes, apprenticeships, and training contracts across different areas of the business.

Lorna has several qualifications including being a Chartered Legal Executive as well as having a foundation Degree in Leadership and Management and a Certificate in Education (Education and Training)

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Support team

Ben Montgomery

Learning and Development Business Partner
Ben is a Learning and Development Business Partner at Fletchers Solicitors with a decade of training, coaching and development experience. He is responsible for helping to lead non legal training and development provision in a diverse range of business areas, alongside supporting legal training and development.

He is a strong advocate for lifelong learning and helps to actively promote learning experiences with the aim of improving knowledge, skills and competences. Ben’s experience of human skills, technical and induction training in different claimant industries allows for Ben to encourage all learners to achieve sustainable growth and success in their roles.

Ben himself, is a lifelong learner, having graduated in 2016, with a degree in coaching and development and is currently completing a Level 5 CIPD apprenticeship in L&D. Ben actively encourages all staff members to achieve their goals and aims to improve all societal interactions within Fletchers. Ben has a degree in Coaching and Development.

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Support team

Leah Thompson

Learning and Development Legal Business Partner
Leah has over 25 years’ experience in the legal sector dealing with personal injury claims and joined Fletchers in 2019 as part of the Clinical Negligence team. Leah joined the Learning & Development team in early 2023 as a Business Partner, a role which she is passionate about.

Whilst Leah provides support and advice to all her fellow “Fletcharians” her role within the team primarily is within the legal teams engaging with the employees, together with the Stakeholders and HR Business Partners to identify the needs of the business as well as the individual, establishing what they would benefit from in terms of training, learning and development and implementing the same.

She’s one of the key contacts for our Legal Apprentices and regularly conducts legal inductions discussing a range of legal topics and providing an overview to all our new colleagues of what to expect from their new roles at Fletchers. She is also pivotal in in identifying, facilitating and delivering bespoke internal training.

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Support team

Jordan Jones

Learning and Development Technical Business Partner
Having joined Fletchers as part of the systems team, Jordan made the switch to Learning and Development to offer technical upskilling for the business as well as exploring new training technologies to help Fletchers staff maximize their potential.

With a background in IT and a graduate in video production with a BA Hons in Visual comms, Jordan can offer support in most Microsoft applications and workspaces and also offer advice and support on creative ways of working.

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Support team

Jenna Smith

Learning and Development Coordinator
Jenna joined the Learning and Development team after returning from maternity/furlough in 2020, having previously worked in Support since 2017.

Starting as an Administrator, now Coordinator, Jenna supports the team by handling the arrangements and booking of training events from webinars to conferences. She is passionate about helping others work towards their development goals, whether professional or personal, and always has an open inbox for any questions!

Jenna is also taking on her own apprenticeship in Learning & Development, to build on these skills and experience with the aim of becoming an invaluable support to colleagues on their own progression paths.

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Support team

Daniel Bell

Learning and Development Administrator
Dan joined the Learning and Development team in September 2023.

Dan previously worked as a Personal Trainer running classes from Fitness to Archery and Rifle shooting. Dan has many transferable skills that he can apply to his new role as Learning and Development Administrator. He is passionate about helping people achieve their goals and is always open to help or a chat.

Dan joined Fletchers to help develop a career and is very much looking forward to progressing further within Fletchers.