Onboarding Manager
Location: Southport/Liverpool/Hybrid
Onboarding Manager
Location: Southport/Liverpool
Office attendance : Hybrid with In-Office
Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Onboarding Team.
The successful candidate will lead both our CN and PI Onboarding teams. Driving the teams to achieve targets and improve performance, as well as ensure the quality of information gathered is to a high standard.
About Fletchers Solicitors:
Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.
More information about us can be found on our website. https://www.fletcherssolicitors.co.uk/about-us
Fletchers Group is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.
KEY ACCOUNTABILITIES:
- Lead the teams to deliver on all performance targets ensuring acceptance, processing and onboarding of all lead is to the highest standards.
- Review and report on MI to manage the team’s performance in line with department objectives.
- Ensure the team’s performance in relation to call quality and information gathering is to the highest standard expected by undertaking regular audit and providing feedback for learning.
- Work alongside the Operations Manager and HoD to consider areas for improvement within the team and/or efficiency of the onboarding process by undertaking regular evaluation of processes.
- Ensure that team remains compliant by conforming to established operational regulation.
- Aid the development of all Team Leaders by identifying areas for development and providing support, guidance, and training.
- Work closely with HR BP to ensure that the teams are managed effectively, and the team meet all the core values of Fletchers in terms of behaviours and performance.
- Be proactive in terms of development and recruitment within the team ensuring that capacity is maintained and anticipate further growth needs.
- Engage on a regular basis wit our lead generation company, Blume, and with other teams within the business to ensure quality service is provided to them and their clients, for example marketing, PI and CN legal.
ESSENTIAL QUALIFICATIONS, SKILLS, AND EXPERIENCE:
- Leadership experience
- Excellent attention to detail
- Strong analytical and problem-solving skills.
- Strong understanding on how to grow department productivity.
- Ability to be agile in response to changing priorities and deadlines.
- Ability to work independently and as part of a team.
- Ability to work under pressure.
DESIRABLE QUALIFICATIONS, SKILLS, AND EXPERIENCE:
- Ability to use Microsoft packages and proclaim.