Expert Relationship Administrator (MLS)

Medical Law Services – Expert Relationship Administrator

Location: Liverpool/Manchester/Hybrid (3 days a week in the office)

Salary: up to £25,000 DOE

To ensure excellent customer focus and
management of expert witness reporting and delivery of instructions, reports
and invoices to legal teams, meeting service level agreements.

​In return Fletchers can offer:

• Competitive salary
• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5^th, 7^th, and 9^th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some Dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awards

About Medical Law Services- MLS:

Our Medical Law Services (MLS) teams are at the forefront of delivering trusted, expert support to the personal injury and clinical negligence sector. We are committed to building lasting partnerships that help our clients navigate complex processes with confidence and ease.

We strive to redefine industry standards, leveraging our expertise, integrity, and innovation to support and deliver real value to our clients by providing a service that drives financial and operational success.

Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance.

We also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles.

We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance.

Medical Law Services is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. We understand and celebrate that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

If you would like to more, please visit our website MLS – Medical Law Services

​Main Responsibilities for the role:

• Maintenance of Expert Witness Database
• Be responsible for managing own caseload and achieving KPI’s.
• To provide continued support to the legal teams and medical experts.
• To highlight and identify medical experts who underperform to Leadership and assist in reaching resolution.
• To support medical experts in ensuring delivery of reporting in accurate timely manner.
• To chase reports that have fallen outside of agreed service level requirements.
• Handling emails, queries, invoices and disputes, escalating as necessary.
• Processing of invoices received and invoices raised.

​ The ideal candidate will have:

​To have excellent communication skills, written and verbal

• Be highly motivated, organised and proactive
• ​To have precise and
  high-level attention to detail
• ​To keenness to learn and develop
• Ability to multitask and prioritise
• To be confident in ability to provide support to medical experts and
  lawyers alike.
• Ability to monitor SLAs.
• Ability to communicate effectively with Senior Leadership, customers and
  Experts.
• Able to produce and manage data.

​Desirable Qualification, Skills and Experience:

• Experience of proclaim or other software tools

​We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

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