Business Development Manager - MLS

Business Development Manager

Location- Manchester/Liverpool/Leeds/Southport/Hybrid

Medical Law Services have a fantastic opportunity to join our growing team.

This role is central to MLS’s commercial growth and market positioning. You will be responsible for identifying and developing new business opportunities, building strong and lasting relationships with external clients, and helping to shape how MLS delivers value across the medico-legal sector.

As a trusted partner to both clients and internal teams, you will contribute to the ongoing development of our service offering, ensuring it meets market needs while supporting the wider vision of MLS as the sector’s most trusted business partner.

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In return we can offer:

• Competitive salary
• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5^th, 7^th, and 9^th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some Dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awards

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Main Responsibilities:

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Client Growth & Relationship Building

• Build and maintain strong, long-term relationships with new and existing clients by understanding their needs and delivering excellent service.
• Represent MLS at client meetings, events, and industry networking opportunities to raise brand awareness and identify growth opportunities.
• Support the development of tailored proposals and presentations that showcase MLS’s value and help secure new business.
• Act as a key contact for client accounts, helping ensure a smooth, responsive, and professional experience.

Business Development & Commercial Contribution

• Identify and pursue new business opportunities through research, lead generation, and market insight.
• Work with the MLS leadership and finance teams to support budgeting, forecasting, and tracking of commercial performance.
• Contribute to achieving business development targets, including revenue and client growth.
• Help maintain accurate records of sales activity, client interactions, and contract status.

Performance Insight & Operational Support

• Support monthly reporting processes by providing insights on business development activity, client feedback, and market trends.
• Collaborate with operations and service delivery teams to ensure client expectations align with internal processes.
• Use feedback and data to suggest improvements to client journeys and ways of working.
• Contribute to a culture of collaboration, learning, and continuous improvement across the team.

Innovation, Compliance & Development

• Stay informed about industry developments, client needs, and emerging tools (including AI) that could add value to MLS services.
• Support compliance with regulatory and professional standards, working with internal teams as needed.
• Take an active role in your own development and contribute positively to team growth and shared goals.

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Essential Skills and Experience: 

• Proven experience in a business development, client relationship, or commercial leadership role
• Experience in medico-legal services, legal sector, or professional services
• Strong communication and stakeholder engagement skills, with the ability to influence at all levels
• Experience developing proposals and leading commercial discussions with clients
• Commercially minded with a track record of achieving business growth and financial targets
• Comfortable working across departments and managing multiple priorities in a fast-paced environment
• High level of professionalism, integrity, and attention to detail

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​Desirable Skills and Experience:

• Familiarity with compliance and regulatory considerations in a legal or medical setting
• Understanding of process improvement and digital transformation (including AI tools)

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We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

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Medical Law Services part of Fletchers Group Solicitors:

Medical Law Services part of Fletchers group is a rapidly growing law firm specialising in personal injury and clinical negligence law. We have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.

Fletchers Group is an inclusive employer with a diverse work force, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

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