Nurse Manager (Lead Vetting and Excellence)

Nurse Manager (Lead Vetting and Excellence)

Location: Manchester/Liverpool/Leeds/Southport/Hybrid

Salary: DOE

To assist the HoD in managing and leading the Lead Vetting Team ensuring timely and accurate processing of all leads for all customers.  The role will also feedback, guidance and identification of development needs working alongside the Nurse Educator and HoD. 

In return Fletchers can offer:

• Competitive salary
• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5^th, 7^th, and 9^th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some Dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awards

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Medical Law Service part of Fletchers Group Solicitors:

Medical Law Service part of Fletchers group is a rapidly growing law firm specialising in personal injury and clinical negligence law. We have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.

Fletchers Group is an inclusive employer with a diverse work force, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

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Main Responsibilities for the role:

• To assist in managing lead vetting team performance against agreed targets and service level agreements for all customers. 
• Management of the lead vetting team to ensure lead volumes managed and peaks anticipated. 
• To assist in completing assessment of new cases into the business and feedback any issues with regards to the quality and delivery of leads to HoD and Managing Director of MLS.
• Work alongside the Legal Support Team to ensure learnings from the audit of lead decisions are feedback. 
• Review MI to manage the team performance in line with customer objectives. 
• Analysis of relevant management information and report as and when necessary on performance (weekly and ad hoc) to the HoD and Managing Director of MLS.
• Assist in revising and/or formulation of policies and promote their implementation, and  drive a positive change mentality.
• Ensure that Lead Vetting Team team remains compliant by conforming to established operational regulations.
• Assist the HoD and Managing Director of MLS with the planning for the external proposition.
• Support and work closely with HoD and Managing Director of MLS, evaluating the efficiency of processes and improve in line with organisational objectives as and when needed.
• Work alongside the Nurse Educator to drive and ensure excellence through the department by highlighting and delivering training and assist in development needed by the teams.   
• Promoting and assisting with implementation of evolving AI tools across the team.

The ideal candidate will have:

• Strong medico-legal experience.
• Be highly motivated, organised, and proactive.
• Be able to prepare and promote work to a high level of accuracy
• Display a high level of analytical skills
• Experience of leading and managing teams effectively.
• Successful project delivery.
• Proven successful track record of understanding business requirements and the key performance MI required to support ongoing business improvement & business continuity.
• Ability to work with and influence stakeholders.
• Proficiency with Microsoft Office package, including advanced level knowledge of Excel.
• Good communication skills and ability to disseminate information with attention to detail and accuracy

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

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