Onboarding Team Member - PI (Southport)

Salary: £21,840 per annum

Location: Southport/ Hybrid

Onboarding Team Member

Location: Southport/ Hybrid

Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Onboarding Team.

The successful candidate will ensure that our clients are continually at the heart of everything we do by being motivated and enthusiastic about providing excellent customer service.  They will be responsible for onboarding clients by providing step by step support to the clients during the initial sign up process.

About Fletchers Solicitors:

Fletchers is a rapidly growing law firm specialising in personal injury and clinical negligence law. We are based in the North-West of the UK, with offices in Manchester, Liverpool, Leeds & Southport, although many of our colleagues work from home as Fletchers offers Hybrid working. We offer a great work life balance, fabulous benefits, apprenticeships, and internal progression, around 10% of colleagues are currently working on apprenticeships or training contracts – more than ever before – and we are continuing to grow our L&D offering. We have a great culture and people that will support you and your goals.

Fletchers Group is an inclusive employer with a diverse work force, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

Main Responsibilities for the role:

  • Communicating with clients daily, managing and developing relationships with clients via phone and email.
  • Developing and maintaining knowledge of claims process for Personal Injury Cases
  • Understanding and discussing our funding and insurance information.
  • Communicate with our legal team where necessary to progress cases.
  • Make amendments to our sign up/ forms where required.
  • Building rapport with clients ensuring all accurate information is taken and entered onto the Proclaim file management system.
  • Monitoring own task list making sure all enquiries are contacted daily to chase the client for instructions.
  • Any other ad-hoc duties as requested by your Team Leader or Head of Department

The ideal candidate will have:

  • Call Centre experience or customer facing experience.
  • A willingness to learn and develop.
  • Excellent verbal, written communication, and telephone skills.
  • Exceptional attention to detail
  • Team player
  • Microsoft Office
  • Exceptional customer service skills

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

In return Fletchers can offer:

  • Competitive salary
  • 35 hours working week
  • Bonus scheme (subject to targets being met)
  • 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
  • Pension scheme with tax-efficient salary sacrifice option
  • Life Assurance Policy
  • Medicash policy to cover some Dental, optical and other medical expenses
  • Enhanced company sick pay
  • Enhanced Maternity, Paternity and IVF schemes
  • Flexible, agile working environment with a positive work-life balance
  • Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
  • Monthly voucher awards

So much has happened in the last year at Fletchers:

  • We became Fletchers Group following several acquisitions – and have big plans for more growth.
  • We offered legal colleagues more training contracts than ever before.
  • Retained excellent rankings with both The Legal 500 and Chambers & Partners
  • We opened 2 new office locations in Leeds and Liverpool (alongside Southport and Manchester)
  • We launched our first ever Associate and Partner programmes for senior lawyers.
  • We launched the Fletchers Foundation charity to support injured people.

That’s just to name a few, check out our website for more:


  • Location: Southport/ Hybrid
  • Salary: £21,840 per annum
  • Department: Onboarding
  • Closing Date: Fri, 12 Jul 2024
Submit application