Onboarding Admin - PI

Salary: £21,840

Location: Southport/ Hybrid

Onboarding Admin

Location: Southport/Hybrid

Salary: £21,840

Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Onboarding Team.

The successful candidate will ensure that our clients are continually at the heart of everything we do by being motivated and enthusiastic about providing excellent customer service. They will be responsible for assisting the onboarding teams by providing support during the initial sign-up process.

About Fletchers Solicitors:

Fletchers is a rapidly growing law firm specialising in personal injury and clinical negligence law. We are based in the North-West of the UK, with offices in Manchester, Liverpool, Leeds & Southport, although many of our colleagues work from home as Fletchers offers Hybrid working. We offer a great work life balance, fabulous benefits, apprenticeships, and internal progression, around 10% of colleagues are currently working on apprenticeships or training contracts – more than ever before – and we are continuing to grow our L&D offering. We have a great culture and people that will support you and your goals.

Fletchers Group is an inclusive employer with a diverse work force, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

Main Responsibilities for the role:

  • Deal with all email folders – open new files, answer client’s emails, drag post onto the correct files.
  • Calling clients to confirm details and chase documents when needed.
  • Send out letters/emails to clients to chase information.
  • Manage cases that are ready for closure-Complete checklist and then close file.
  • Any other Ad hoc duties as requested by Team leader.
  • Keep emails up to date to ensure accurate records are kept of figures.
  • Data entry into proclaim to ensure that file quality is to a high standard.
  • Answering phone calls through the admin line- reception desk calls and transferring clients through to their file handlers.

The ideal candidate will have:

  • Good organisational skills
  • Good IT skills
  • Excellent Customer Service Skills
  • Excellent Communication Skill
  • Preferred Knowledge of Road Traffic Accident Circumstances
  • Good Timekeeping
  • Excellent Team Player

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

 In return Fletchers can offer:

  • Competitive salary
  • 35 hours working week
  • Bonus scheme (subject to targets being met)
  • 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
  • Pension scheme with tax-efficient salary sacrifice option
  • Life Assurance Policy
  • Medicash policy to cover some Dental, optical and other medical expenses
  • Enhanced company sick pay
  • Enhanced Maternity, Paternity and IVF schemes
  • Flexible, agile working environment with a positive work-life balance
  • Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
  • Monthly voucher awards

So much has happened in the last year at Fletchers:

  • We became Fletchers Group following several acquisitions – and have big plans for more growth.
  • We offered legal colleagues more training contracts than ever before.
  • Retained excellent rankings with both The Legal 500 and Chambers & Partners
  • We opened 2 new office locations in Leeds and Liverpool (alongside Southport and Manchester)
  • We launched our first ever Associate and Partner programmes for senior lawyers.
  • We launched the Fletchers Foundation charity to support injured people.

That’s just to name a few, check out our website for more:



  • Location: Southport/ Hybrid
  • Salary: £21,840
  • Department: Onboarding
  • Closing Date: Fri, 28 Jun 2024
Submit application