Nurse Manager (Pagination Products)

Nurse Manager (Pagination Products)

Location: Manchester/Liverpool/Leeds/Southport/Hybrid

Salary: up to £45,000 DOE

The successful candidate will assist the HoD in managing and leading the day to day running of the clinical nurse pagination teams to ensure timely provision of high-quality pagination products to all customers.  To also identify and deliver training through the department and assist with quality recruitment into the teams as and when necessary.

​

In return Fletchers can offer:

• Competitive salary
• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5^th, 7^th, and 9^th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some Dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awards

​About Medical Law Services- MLS:

Our Medical Law Services (MLS) teams are at the forefront of delivering trusted, expert support to the personal injury and clinical negligence sector. We are committed to building lasting partnerships that help our clients navigate complex processes with confidence and ease.

We strive to redefine industry standards, leveraging our expertise, integrity, and innovation to support and deliver real value to our clients by providing a service that drives financial and operational success.

Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance.

We also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles.

We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance.

Medical Law Services is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. We understand and celebrate that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

If you would like to more, please visit our website MLS – Medical Law Services

Main Responsibilities for the role:

• To assist in managing and leading the Senior Nurses and their respective pagination teams’​performance against Key Performance Indicators and product delivery Service Level Agreement’s. 
• Management of the Senior Nurses and their respective pagination teams by use of relevant management information (MI), including reviewing, analysing and reporting as and when necessary on performance, (weekly and ad hoc), to the HoD and MD of MLS.
• Ensure that the teams/department meet their financial objectives / fees budget. 
• Work with the Quality Auditor to monitor standards and consistency.
• Highlight and deliver training and assist in development needs of the nurse analysts.
• Support and work closely with HoD, Process Improvement Manager, Operations Manager and Managing Director of MLS, evaluating the efficiency of pagination processes and improve in line with organisational objectives as and when needed.
• Revise and/or formulate policies and promote their implementation.
• Ensure that the nurse pagination teams remain compliant by conforming to established operational regulations.
• Assist the HoD with management and growth of the nurse pagination teams.
• Assist the HoD and MD of MLS with the external proposition.
• Promoting and assisting with implementation of evolving AI tools across the teams.

​​

The ideal candidate will have:

• Strong medico-legal experience.
• Minimum of 2 years’ as a nurse analyst.
• Experience of leading and managing effectively.
• Be highly motivated, organised, and proactive and have precise and high-level attention to detail.
• Display a high level of analytical skills.
• Strong communication skills with the ability to be able to disseminate information with attention to detail and accuracy. 
• Successful project delivery.
• Proven successful track record of understanding business requirements and the key performance MI required to support ongoing business improvement & business continuity.
• Ability to work with and influence stakeholders.
• Proficiency with Microsoft Office package, including advanced level knowledge of Excel.

​

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

​