Front of House –(Liverpool) – SUP016

Salary: £22,000

Location: Liverpool

Front of House – (Liverpool)

Location: Liverpool, Cotton Exchange

Salary – £22,000

Hours: 9am till 5pm Monday to Friday

Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Team.

This role is to act as a Front of House covering a wide range of duties to include, greeting all visitors to Cotton Exchange in a professional manner, bringing them up from the communal reception to the office, acting as an initial point of contact, making them comfortable whilst waiting for their appointment, and advising their contact of their arrival. Seeing them safely out of the office following their appointment. Booking in external contractors and ensuring that all contractors are advised of work necessary, and all relevant security and H&S checks are completed and adhered to during the site visit. Responsible for maintaining all office spaces and meeting rooms (before and after each meeting) to ensure they are clean, tidy and any relevant supplies are replenished in each area. Replenishing stocks in all kitchens and toilets. Acting as a point of communication for F&M enquiries, dealing with same and escalating to F&M Manager when required. Dealing with the management of all office supplies. Supporting F&M Manager with Admin duties. Low level maintenance requests and liaison with external M&E/PPM contractor. Legal Support admin duties as and when required.

About Fletchers Solicitors:

Fletchers is a rapidly growing law firm specialising in personal injury and clinical negligence law. We are based in the North-West of the UK, with offices in Manchester, Liverpool, Leeds & Southport, although many of our colleagues work from home as Fletchers offers Hybrid working. We offer a great work life balance, fabulous benefits, apprenticeships, and internal progression, around 10% of colleagues are currently working on apprenticeships or training contracts – more than ever before – and we are continuing to grow our L&D offering. We have a great culture and people that will support you and your goals.

Fletchers Group is an inclusive employer with a diverse work force, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

Main Responsibilities for the role:

  • Supporting the Legal teams with admin and support requests.
  • Low level Tech Customer Service duties (training to be provided) to provide limited cover
  • Maintain calendar system and schedule routine and preventative maintenance and ensure completion, providing reports on an ad hoc basis.
  • Directly assist the FM Manager with pre planned preventative maintenance and safety checks.
  • Directly assist the FM Manger with any administration and H&S requirements as required.
  • Be vigilant, ensuring the office is safe and secure for staff during working hours.
  • Greet visitors professionally ensuring correct security protocol is followed.
  • Making arrangements for couriers, ensuring collection and signing for incoming packages.
  • Central point of contact for all onsite contactors ensuring necessary induction and paperwork is in place.
  • Be able to make building defects safe prior to arranging contractor for repairs.
  • Maintain stock levels and restock where necessary.
  • Build professional relationships with contractors by being friendly and effective in your role.
  • Central point of contact for all building issues and maintenance requests and where necessary liaise with onsite FM/Cleaning Team.
  • Issuing of and managing all security passes for team members
  • Ensure reception and all meeting rooms remain in an acceptable condition and ready for use
  • Cover for Printing and Post duties if reinstated at this site.
  • Requirement to Travel between offices when required for cover or provide services.

​The above list is not exhaustive of any other tasks, which may be required.

The ideal candidate will be:

  • Are friendly, polite, and well-presented at all times
  • Are reliable and flexible in your approach to work.
  • Able to multi-task and work effectively under pressure on your own initiative as well as part of a team.
  • Effective verbal and written communicator.
  • Have a good level of English
  • Ability to deal with difficult clients in an effective and professional way.
  • Previous experience as Front of House or concierge Admin
  • Computer skills – ability to use to excel, access and word to an intermediate level for maintaining spreadsheets databases and creating forms.
  • Previous experience in building management, facilities, or maintenance from either a practical or administration point of view.
  • Clean Driving Licence and valid over 12 Months desirable
  • Ability to perform basic maintenance skills.

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

In return Fletchers can offer:

  • 35 hours working week
  • Bonus scheme (subject to targets being met)
  • 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
  • Pension scheme with tax-efficient salary sacrifice option
  • Life Assurance Policy
  • Medicash policy to cover some Dental, optical and other medical expenses
  • Company sick pay
  • Enhanced Maternity, Paternity and IVF schemes
  • Flexible, agile working environment with a positive work-life balance
  • Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
  • Monthly voucher awards

So much has happened in the last year at Fletchers:

  • We became Fletchers Group following several acquisitions – and have big plans for more growth.
  • We opened 2 new office locations in Leeds and Liverpool (alongside Southport and Manchester)
  • We launched the Fletchers Foundation charity to support injured people.

That’s just to name a few, check out our website for more:

  • Location: Liverpool
  • Salary: £22,000
  • Department: Support
  • Closing Date: Fri, 31 May 2024
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