Fixed Recoverable Cost Team Leader – UCO076

Salary: DOE

Location: Southport/Manchester/Liverpool/Leeds/Hybrid

Fixed Recoverable Cost Team Leader

Location: Southport/ Manchester/ Liverpool/ Leeds/ Hybrid

Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Team.

In the role you will be reporting to the Head of Department, you are responsible for the day-to-day management of the Fixed recoverable costs team, as well as ensuring the team delivers a first-class service to the areas of the business they support.

About Fletchers Solicitors:

Fletchers is a rapidly growing law firm specialising in personal injury and clinical negligence law. We became Fletchers Group following several acquisitions – and have big plans for more growth. We are based in the North-West of the UK, with offices in Manchester, Liverpool, Leeds, Bolton, Cambridge & Southport, although many of our colleagues work from home as Fletchers offers Hybrid working. We offer a great work life balance, fabulous benefits, apprenticeships, and internal progression, around 10% of colleagues are currently working on apprenticeships or training contracts – more than ever before – and we are continuing to grow our L&D offering. We have a great culture and people that will support you and your goals. We launched the Fletchers Foundation charity to support injured people. More information about us can be found on our website.

Fletchers Group is an inclusive employer with a diverse work force, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

Main Responsibilities:

  • Leading the team to maximise its objectives and deliver excellent standards of performance
  • To advise and carry a caseload of Fixed Costs cases.
  • Allocating cases appropriately within the team
  • Ensuring MI up to date and accurate
  • Liaising with fee earners regarding any questions/queries
  • Conduct annual PDMRs
  • Arrange and conduct monthly one to one meetings
  • Monitoring chargeability
  • Support the Head of Department with any other duties as required
  • Attending team meetings with fellow team leaders/HOFs/Director
  • Maintaining a case load
  • Review of opponent’s points of dispute and preparation of replies.
  • Ensuring that the quality of work produced is to the highest standard.
  • Mentoring, developing and identifying knowledge gaps of team members
  • Valuation of claims and adjustment of internal calculations for billing purposes
  • Consideration of all offers and reporting to team leaders to secure instructions to an agreed level.
  • Liaising with all necessary parties, to include the court in keeping necessary court dates.
  • Monitor daily workloads, as well as ensuring team achieve their service level agreements.
  • Be able to work to deadlines and prioritise matters to ensure targets are delivered.
  • Ensuring that the Client is regularly updated as to the current situation on matters.
  • Ensuring that care is taken to ensure good working relationships with internal colleagues.
  • Being responsible for maximising the firms profitability whilst maintaining the highest Client care standard.
  • Adhering to the firm’s policies.
  • Any other duties as reasonably required by the business.

Essential Skills and Experience: 

  • Ideally experience of management of people
  • Proven experience of negotiations
  • Experience of Proclaim
  • Experience of Cost Master
  • Organisational, planning and communication skills
  • Excellent customer service skills
  • Good general IT skills
  • Time management
  • Ability to use initiative
  • Working effectively within a team.
  • Attention to detail and the ability to meet tight deadlines

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

In return Fletchers can offer:

  • 35 hours working week
  • Bonus scheme (subject to targets being met)
  • 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
  • Pension scheme with tax-efficient salary sacrifice option
  • Life Assurance Policy
  • Medicash policy to cover some Dental, optical and other medical expenses
  • Enhanced company sick pay
  • Enhanced Maternity, Paternity and IVF schemes
  • Flexible, agile working environment with a positive work-life balance
  • Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
  • Monthly voucher awards

  • Location: Southport/Manchester/Liverpool/Leeds/Hybrid
  • Salary: DOE
  • Department: Costs
  • Closing Date: Fri, 31 May 2024
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