Expert Relationship Administrator

Salary: Up to £25K DOE

Location: Southport/ Hybrid

Expert Relationship Administrator

Salary: Up to £25k DOE

Location: Southport/Hybrid

Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Team.

To support the manager of the department in ensuring excellent customer focus and management of medical experts and delivery of service level agreements to legal teams

About Fletchers Solicitors:

Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.

More information about us can be found on our website.

Fletchers Group is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

Main Responsibilities:

  • To chase reports that have fallen outside of agreed service level requirements
  • To support medical experts in ensuring delivery of reporting in accurate timely manner
  • To highlight and identify medical experts who underperform to the Manager and assist in reaching resolution
  • To provide continued support to the legal teams and medical experts
  • Be responsible for managing own caseload and achieving KPI’s

Essential Skills and Experience: 

  • To have excellent communication skills, written and verbal
  • Be highly motivated, organised and proactive
  • To have precise and high-level attention to detail
  • Keenness to learn and develop
  • Ability to multitask and prioritise
  • To be confident in ability to provide support to medical experts and lawyers alike

Desirable Skills and Experience:

  • Experience of Proclaim or other software tools

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

In return Fletchers can offer:

  • 35 hours working week
  • Bonus scheme (subject to targets being met)
  • 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you reach the maximum long service awards which are awarded after your 5th, 7th, and 9th full year of employment
  • Pension scheme with tax-efficient salary sacrifice option
  • Life Assurance Policy
  • Medicash policy to cover some dental, optical and other medical expenses
  • Company sick pay
  • Enhanced Maternity, Paternity and IVF schemes
  • Flexible, agile working environment with a positive work-life balance
  • Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
  • Monthly voucher awards for winning nominees

  • Location: Southport/ Hybrid
  • Salary: Up to £25K DOE
  • Department: MLS
  • Closing Date: Fri, 26 Jul 2024
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